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Customer Service Assistant - Watertown, Massachusetts, US - Socomec

Publiée le: 9/27/2018

Résumé de l'offre

Description de l'offre

Advert reference : H-SAM-2018-699

From its inception 96 years ago, SOCOMEC continues to design and manufacture cutting-edge products and solutions within its core businesses. These core businesses encompass: Critical Power, Power Control & Safety, Energy Efficiency, and Energy Storage.

As an independent manufacturer, Socomec is known for its innovative, high-quality products resulting in $500 Million in annual sales. With 10% of its annual sales revenue being reinvested into Research and Development, Socomec even has its very own state-of-the-art testing laboratories.

The Socomec global headquarters is located in Benfeld, France. You would be joining a team of over 3,200 employees, supported by 9 manufacturing locations around the world. The US headquarters is located in Watertown, MA, with another location in Livermore, CA.

 Position Summary

This full time position is for a Customer Service Assistant responsible for both technical sales and commercial support across the United States, Canada and Mexico. Position is located in Watertown, Massachusetts, USA.  Candidates must be local.  Responsibilities include, but are not limited to:


1. Order Processing and invoicing (50% of time)

  • Registering sales orders: manage accounts and distributors activity in conjunction with account reps
  • Prioritization of shipments
  • Managing orders including Expeditor warehouse, SICON, SUKE
  • Liaison with factory and headquarters personnel
  • Invoicing customer orders with Warehouse and Benfeld
  • Re-invoicing online for special customer portals
  • Assist Business and Finance Manager with invoice queries and collections


2. Customer Service (30% of time)

  • Efficient and professional response to all customer requests
  • Create and disseminate quotations for Area Sales Managers
  • Check stock availability and inventory levels
  • Order processing and communication with customers for order acknowledgement
  • Assisting with administration of customer returns
  • Dealing with relevant customer service actions forms
  • Follow up quotes


3. General (20% of time)

  • Assisting with accounts, technical support queries
  • Supporting Area Sales Managers with operational and administrative tasks as needed
  • Organization of business trips (flights/hotel/car reservations and appointments)
  • Assist with other activities consistent with the role of Customer Service Assistant
  • Special projects as requested
  • Ordering general office supplies

 Benefits :

  • Socomec pays 80% of employee health, vision and dental benefits up to a cap, currently that cap is approximately $590 for an individual and $1,840 for a family.  Health benefits become effective on your date of hire.
  • Socomec matches up to 5% of the employee 401K contribution.  Employees may enroll in the 401K plan after receipt of their first paycheck (i.e. after two weeks), there is no vesting period.
  • Socomec provides our employees an additional 5% Profit sharing contribution annually into employees 401K plans (typically paid out in March for all employees active on 12/31 of the prior year)
  • Socomec offers 11 paid company holidays
  • Socomec offers all employees 3 weeks PTO (pro-rated from the start date) which accrues on a monthly basis
  • Socomec offers 1 week of paid sick time.

Profil requis

Qualifications, Skills & Experience

Key Attributes

  • Takes initiative
  • Confidence when speaking to customers
  • Problem solving skills
  • Extremely well organized and reliable
  • Manages multiple tasks while prioritizing work load
  • Exceptional follow-up, seeing tasks through to completion
  • Ability to work as part of a team
  • Works well under pressure
  • Takes ownership of issues and works alone with little or no supervision
  • Meets deadlines against time difference constraints (France headquarters & Logistics & West Coast)
  • IT savvy and comprehends business systems and procedures
  • Knowledge of Spanish or French would be useful but not essentialIT / PC Skills requirements
  • Utilization of Socomec Group Business Systems (ERP LN, Baan, Salesforce, Cognos) – training provided

Microsoft Office knowledge with emphasis on EXCEL, Word and Outlook


  • Competitive salary based on experience
  • Variable/Bonus approximately 10% / Calculation of bonus is made based on two parameters
    • Global performance of US subsidiary
    • Qualitative performance metrics
  • Benefits:
    • Health/Vision/Dental (Socomec pays 90% of health and 80% of dental/vision coverage up to a cap amount), 401K plan, Life Insurance, STD/LTD Insurance
    • 15 PTO days for the first 2 years, 20 days thereafter/5 Sick days